Job Description

Why DelRicht Research? DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 19 states. We hold our team members to a high standard of excellence, offer robust opportunities for growth, and are looking for an energetic, professional, friendly Director of Patient Recruitment to join our growing network and oversee our talented Patient Recruitment team. For the second year in a row, DelRicht Research has been recognized as one of New Orleans (company headquarters) Top Workplaces! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction. Associate Director of Patient Recruitment’s Main Objective: As the Associate Director of Patient Recruitment, you will lead the strategic oversight and performance of our centralized patient recruitment function across multiple clinical research sites. You will be responsible for hiring, training, and developing a high-performing team to deliver aggressive recruitment goals, optimize patient scheduling workflows, and drive operational excellence. This is a key leadership role that bridges performance management, stakeholder communication, and continuous improvement across a rapidly growing clinical research organization. Key Responsibilities Team Leadership & Development Hire, mentor, and develop recruitment managers and team leads, building a leadership bench capable of managing high-volume patient engagement operations. Conduct regular coaching sessions and performance reviews with direct reports to drive accountability and support career growth. Promote a culture of continuous learning, structured feedback, and professional development across the department. Performance & KPI Management Own the development and execution of team and individual KPIs focused on patient outreach, scheduling, and enrollment metrics. Analyze data to identify trends, bottlenecks, and risks; implement solutions that accelerate timelines and improve conversion rates. Build and maintain performance dashboards to ensure real-time visibility and agile response to recruitment challenges. Strategic Oversight & Alignment Collaborate with clinical operations and business development leaders to align recruitment activities with trial timelines and revenue goals. Develop and scale recruitment strategies that support multi-site growth and regional expansion. Identify tools, technologies, and process innovations that enhance the effectiveness of recruitment workflows. Cross-Functional Communication & Client Engagement Serve as the primary liaison between the recruitment function and clinical operations, marketing, and external sponsors. Represent recruitment performance, trends, and forecasts in senior leadership meetings. Collaborate with Business Development and Clinical Site Managers to align recruitment efforts with physician capabilities and patient populations. Operational Excellence Standardize processes across recruitment teams to ensure consistency, compliance, and quality of patient interactions. Oversee the development and refinement of reporting and analytics tools to support data-driven decision-making. Drive a patient-centric, service-oriented culture that reinforces compliance with protocol requirements and ethical guidelines. Risk Mitigation & Continuous Improvement Identify recruitment challenges early and develop contingency plans to minimize impact on study timelines. Lead initiatives focused on innovation, process optimization, and recruitment best practices to ensure the organization remains competitive in a dynamic research landscape. The right candidate will: Be a dynamic and results-driven leader who thrives in a fast-paced environment and is passionate about building high-performing teams. Bringing a mix of strategic oversight, operational discipline, and a patient-first mindset to drive meaningful results across clinical research recruitment. Are energized by ambitious goals and the challenge of delivering them. Are a proactive problem-solver who brings clarity, structure, and calm to complex situations. Value data and metrics as tools to inform decisions, not just measure outcomes. Care deeply about developing talent and shaping culture. Are remarkably organized and thrive on driving efficiency at scale. Skills Needed to Win Required: 8+ years of progressive leadership experience, including managing managers and overseeing multi-site or centralized operations. Required: Proven success leading recruitment, sales, call center, or customer engagement teams in a healthcare or high-volume environment. Required: Demonstrated experience with performance management, KPI tracking, and operational process improvement. Required: Strong communication skills with ability to influence cross-functional leaders and external stakeholders. Required: Willingness to travel regionally to engage with on-site teams and stakeholders. Preferred : Healthcare, or physician engagement experience. Preferred: Financial and budget management over multiple locations. Preferred: Experience implementing new technology platforms or tools to enhance recruitment or call center operations. Preferred: Bachelor's degree; certifications in call center leadership or healthcare operations are a plus. DelRicht Research’s Core Values: Production, Humility, Consistency Production: We deliver on our promises We have a bias towards action: we value independent problem solving We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company Humility: We support each other relentlessly We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitude We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us Coachable: we all love to learn, we are willing to be taught and will adapt quickly Consistency: We always are able to execute: we get it right the first time and promote ‘touch it once’ accuracy We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done We are calm under pressure: we can maintain stable performance when under heavy pressure or stress Team Perks & Benefits at DelRicht Research: Medical, Dental, Vision with generous employer paid contributions Short and Long Term Disability and Group Life Coverage Paid Time Off that builds throughout your career with the company 401K (+ discretionary match/profit sharing) Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals Job Type: Full-Time 40+ hrs Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page! Website: Patient Testimonials: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #J-18808-Ljbffr Delrichtresearch

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