Field Service Analyst Job at SHINE Systems, Washington DC

TGdSRmZ3THJlem9PS3dOZDRiQjFZQTBXVHc9PQ==
  • SHINE Systems
  • Washington DC

Job Description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements:
  • Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
  • Training experience (Classroom or Deskside)
  • Proficiency in troubleshooting technical issues
  • Strong understanding of DoD, Intelligence, or Law Enforcement missions
  • TS/SCI clearance is REQUIRED

Desired Qualifications:

  • Real world experience supporting intelligence or operations
  • Familiarity with Gaia or Foundry
  • Experience training other intelligence or operations software
  • Excellent communication skills
  • Travel independently, both CONUS and OCONUS, as required
  • Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job Tags

Worldwide,

Similar Jobs

ASM GLOBAL

Event Staff / Ticket Takers Job at ASM GLOBAL

 ...The Lake Charles Events Center / ASM GLOBAL is currently searching for outstanding individuals to join our team. Our Event Staff positions are fun, flexible, and allow for part time scheduling. The Event Staff position is ideal for anyone with a great customer service... 

Towne Park

Hotel Shuttle Driver - Sheraton Miami Airport Job at Towne Park

 ...important notices that may be applicable to you. For more information about our privacy policy, please click here . The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and... 

Holden Farms, Inc

Truck Driver - CDL Job at Holden Farms, Inc

 ...The position drives across Southern MN and Northern Iowa; the IA trucking headquarters is based in the Garnavillo area. Essential Job...  ...and kneel Ability to lift to 55lbs Ability to work in various conditions (heat, cold, dust, etc.) Pay: Up to $28.00 per hour

Cox Media Group

Director of Branding & Programming/On-Air Talent - Athens Radio Job at Cox Media Group

 ...Title: Director of Branding & Programming/On-Air Talent - Athens Radio Position Overview We are looking to fill the full-time...  ...maintain the consistent sound of the cluster CHR & News/Talk stations, which will include completion of daily music logs, writing stations... 

Cypress HCM

Chemist Job at Cypress HCM

Job Summary: Conducts chemical and physical testing on raw materials and finished products to ensure quality and compliance. Supports plant operations by contributing to product development initiatives and investigative activities. Ensures all work aligns with the companies...