Job Description
We're looking for a Salesforce Administrator to help us build and maintain effective, scalable solutions in Salesforce and related software tools. You'll collaborate with stakeholders throughout the organization, using technology to solve problems, improve processes and make everyone's workday better. This role will report to the Senior Manager, Business Technology. This is a remote-first role and is open to applicants located within provinces / states (Canada and USA) where we comply with our legal hiring entities.
WHAT YOU'LL DO :
Review requirements, design, build and maintain solutions in Salesforce using declarative and programmatic methods
Design, build and maintain solutions in Salesforce using declarative methods
Build and maintain integrations between Salesforce and 3rd party tools
Audit and document existing processes and technical designs, and identify areas for improvement
Manage our Business Technology support queue on a rotating basis
Manage and provide support for other sales tools (e.g. LeanData, Gong and SalesLoft)
Distill complex technical solutions into layman's terms and communicate these in a clear and understandable way to stakeholders
Work within a team of System Administrators and Product Managers to deliver high-quality service to our internal customers
WHAT YOU'LL NEED :
Some relevant experience in a Salesforce Administrator role
Certifications (at least 1 of the following) :
Salesforce Certified App Builder
Experience integrating Salesforce with 3rd party tools, including via ETLs
Experience working with CPQ software (ideally Salesforce CPQ)
Experience developing in Apex or similar programming language would be beneficial but not required
Process / Project Management : skilled at defining and managing the processes and timelines necessary to get work accomplished
Open Communication : clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Collaboration and Teamwork : works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
WHO YOU ARE :
Solution seeker. You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked.
Lifelong learner. You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't.
Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker. You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals.
Accountable owner. You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way :
S tep Up : Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team : Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed : Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile : Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win : Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies : Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
LI-NS1
Canada Pay Range For This Role
82,300-$115,300 CAD
US Pay Range For This Role
95,400-$133,600 USD
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Job Tags
Remote job,