Job Description

The Director of Market Access Patient Experience and Reimbursement Analytics is an individual contributor role focused on analyzing and optimizing patient experience and reimbursement processes, particularly in specialty pharmacy and hub services analytics. This role requires a strong background in healthcare analytics, aiming to enhance patient access to therapies and improve overall patient experience through data-driven insights and collaboration with cross-functional teams Job Description Lead the strategic vision for analytics across specialty pharmacy and hub services, ensuring alignment with overarching market access goals. Harness data and analytics to deeply understand the patient journey, identifying opportunities to enhance access to therapies and improve overall experience. Design and implement analytics frameworks to assess and enhance patient experience, including journey mapping, satisfaction metrics, and engagement strategies. Identify and address patient journey pain points through data-driven insights in partnership with key stakeholders. Develop analytic plans and define KPIs to monitor performance across patient access, hub operations, field reimbursement, and copay programs. Analyze reimbursement data to optimize therapy access, with a focus on specialty pharmacy and hub service performance. Create and manage dashboards and reporting tools to track reimbursement trends, surface barriers, and drive actionable solutions. Align reimbursement analytics with payer strategies and market dynamics in collaboration with Market Access and Strategy teams. Oversee analytics for specialty pharmacy operations, including adherence, patient support programs, and distribution efficiency. Drive hub service optimization initiatives, such as streamlining patient enrollment and benefits verification processes Collaborate with external vendors to improve data integration and enhance reporting capabilities. Partner with internal and field-based Patient Experience & Reimbursement teams to address business questions through exploratory data analysis. Support specialty pharmacy contracting and performance tracking through targeted data and reporting efforts. Coordinate with internal teams and data aggregators to ensure delivery of timely, actionable data to support patients and providers. Safeguard the accuracy and integrity of patient experience and reimbursement data. Lead the development of automated reporting solutions to streamline data access and support strategic decision-making. Communicate key insights and recommendations to senior leadership and cross-functional stakeholders Qualifications/ Required Knowledge/ Experience and Skills: 7+ years of experience in healthcare analytics, with a focus on patient services & reimbursement and/or specialty pharmacy. Strong expertise in statistical modeling, attribution modeling, and media effectiveness measurement. Proficiency in analytics tools such as Python, R, SAS, SQL, or data visualization platforms (Tableau, Power BI). Experience with US healthcare reimbursement processes, including specialty pharmacy and hub services. Ability to translate complex data insights into clear business recommendations Strong stakeholder management and presentation skills Preferred: Experience in the pharmaceutical, biotech, or healthcare industry. Knowledge of advanced AI/ML techniques for marketing analytics. Familiarity with patient support programs and financial assistance processes. Knowledge of payer strategies and healthcare policy. Educational Qualifications Bachelor’s degree in a quantitative field (e.g., Economics, Statistics, Data Science, Business, Marketing Analytics). Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $183,335.00 - Maximum $274,160.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Otsuka America Pharmaceutical Inc.

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